SpreadsheetWhat the operator published
Read the date, scope and eligibility; this is not a universal guarantee.
The number checker
Twenty-two practical questions, with the source, its limits and a next check. A grade describes the evidence, not a rating of Kakobuy.
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What are you trying to check?
Loading the source notes.
Four source grades
A dated example or a reference-only source
Requote shipping or consult the appropriate current authority.
An observation outside the operator
Useful for comparison, but it cannot guarantee your checkout.
The retained evidence cannot settle it
Confirm through the account, checkout or support before relying on it.
Turn a source grade into the next action
First match the question. A warehouse storage period cannot answer a seller-return question, and an available route quote cannot answer whether insurance covers a delay. Record what the figure measures, its start event, item or parcel scope and date before comparing values.
Then choose the right check. For published policy, confirm that your order meets its conditions. For a dated quote, rerun the same destination, goods and packed measurements. For an unresolved charge, ask which line the live checkout uses. For an independent measurement, reproduce the comparison with the same currency and amount before budgeting.
If two sources still disagree after those checks, keep the disagreement visible. Save both source references and ask one precise order-specific question; do not average the figures or pick the lower one. Editorial method reviewed 16 October 2026; source dates on the 22 records remain separate.
All 22 figures, with the next check
What does Kakobuy charge for the buying service itself?
No handling fee
Kakobuy help centre, article 63
The help article separates buying service from goods, domestic delivery, international freight and applicable extras. Check the complete checkout total, not just the service-fee line.
Read the detailed guide →How can currency conversion affect a zero-service-fee order?
+8.5%
FX / standard-service sample, 8 October 2026
independent snapshot, 8 October 2026
The snapshot recorded +8.5% FX markup and the same FX-plus-standard-service total, with zero standard service fee. Payment-channel fees are excluded. Compare your actual debit, CNY credited and separate fees; the historical percentage is not a live quote.
Read the detailed guide →How long will the warehouse hold a parcel for free?
100 days
from the 'in storage' status
Kakobuy help centre, article 1
Normal storage is stated as 100 days from In storage; abnormal unmatched packages have a separate 60-day clock from Signed for. Read the deadline shown for each order, and arrange any paid extension before expiry.
Related source: up to 180 days — an older promotional page. Do not substitute this older promotion for the normal storage policy or the deadline on your order.
Read the detailed guide →What if the parcel arrived but was never matched to an order?
60 days
from the 'Signed for' status
Kakobuy help centre, article 1
The same article says these parcels cannot be matched to a user, so no reminder is possible. If you forwarded something without an order, this is your clock, not the 100-day one.
Read the detailed guide →At what value does my country start charging duty?
Historical reference table
Kakobuy help centre, article 69
Use the destination customs authority and your selected route’s current terms. The operator’s retained eleven-country table carries an explicit reference-only disclaimer and is not current tax guidance.
Read the detailed guide →What did the June 2026 EU shipping notice offer?
EUR 3 per parcel
operator notice dated 23 June 2026
Kakobuy announcement, 23 June 2026
The operator described a flat EUR 3 per parcel arrangement with a withdrawal clause. Confirm current route eligibility, included charges and checkout terms; the announcement alone does not establish today’s customs law.
Related source: may be withdrawn — the same announcement. The notice ends by saying the subsidy can stop with advance notice, so this is a dated offer requiring a current eligibility check.
Read the detailed guide →What does it cost to put money in the account?
Official rates conflict
2.9% or 3.5%, plus US$0.30
Official help articles 65 versus 64 and 99
Check the actual payment screen before confirming. Articles 64 and 99 state 3.5% + US$0.30; article 65 states 2.9% + US$0.30. Both are official, so no single guaranteed PayPal fee can be inferred.
Read the detailed guide →What does a 1 kg parcel to the US actually cost?
$38.07
available US 1 kg example, 10 October 2026
operator's own estimator, read 10 October 2026
The retained official estimator showed available 1 kg routes from $38.07 to $52.80. Some other routes had higher minimum weights; that did not make the $38.07 example unavailable. Requote your destination, goods, packed weight and dimensions.
Read the detailed guide →How big is the sign-up gift?
Dated coupon announcement
CNY 3,000 headline from 22 September 2024
Kakobuy announcement, 22 September 2024
Coupons are conditional discounts, not cash. Check the pack actually issued to your account, each coupon’s minimum spend, eligible route, expiry and stacking terms. A campaign claim period is not every coupon’s validity period.
Read the detailed guide →What is the customs declaration charge?
RMB 8.00
per parcel, generally
Kakobuy help centre, article 63
The declaration article and packaging article each mention RMB 8. Their relationship is not established by the retained text. Check the itemised parcel invoice; do not infer an RMB 16 total.
Related source: a second RMB 8.00 — the packaging-consumables article. Two separate articles each name an RMB 8.00 charge. Whether they are the same line on your invoice is not stated anywhere, so do not add them together and do not assume they cancel.
Read the detailed guide →What does the free quality check actually cover?
Appearance only
model, style, size
Kakobuy help centre, article 89
Compare model, colour, size label and visible condition. Sealed packages are not opened, and electronics authenticity, function and quality are outside the stated inspection scope. Ask for specific photographs where they can answer a visual question.
Read the detailed guide →How many quality-check photos come free?
Not established
Not established in the retained official sources, October 2026
Ask support what intake photos are included before paying for extra shots. The separate three-photo parcel service does not establish an intake QC count.
Read the detailed guide →If the parcel is late, what does the insurance pay?
20% of the shipping fee
eligible insured routes; policy conditions apply
Kakobuy help centre, article 123
The retained policy describes 20% of freight after a route-dependent 30/40-day threshold, subject to exclusions. Read the actual route’s insurance terms, evidence requirements and deadline before purchasing cover; no universal compensation guarantee.
Read the detailed guide →How fast is an order reviewed?
3-5 working hours
tutorial indication, not a delivery guarantee
Kakobuy tutorial page, step 4
The tutorial gives indicative order review and domestic delivery timing. Priority purchase counts buyer working hours, not elapsed calendar hours. Use the order status and seller dispatch information for your own purchase.
Read the detailed guide →When does the free storage clock actually start?
In storage
normal policy’s named starting status
two Kakobuy help articles, 1 and 120, read October 2026
Article 1 names In storage; an extension article uses Ready for Shipping. The sources do not establish whether those labels represent different timestamps. Confirm the actual warehouse deadline rather than inventing an extra interval.
Read the detailed guide →What does extending storage cost?
CNY 10
per order, per 30 days
Kakobuy help centre, article 120
The retained price is CNY 10 per OG order per 30 days. Confirm the purchased extension and revised deadline before expiry. A mentioned cooling-off period is not guaranteed extra free storage.
Related source: extends by 100 days — the worked example in the same article. The article prices the service in 30-day blocks and then gives an example where entering a quantity of 1 extends storage by 100 days. Ask support which it is before you rely on either.
Read the detailed guide →Can I pay to have an order bought faster?
CNY 5
per order, processed within 4 buyer-hours
Kakobuy help centre, article 115
Published buyer hours are 09:00–18:00 Monday–Sunday for Taobao, Tmall, JD, Weidian, Yupoo and Xianyu; other third-party platforms use Monday–Friday. Check current service terms before selecting the CNY 5 priority option.
Read the detailed guide →Which photographs are free, and which are paid?
3 parcel photos if selected
separate from intake QC and paid detailed photos
Kakobuy help centre, articles 114 and 118
The retained parcel-photo service is free when selected at parcel submission, with three views described before dispatch. Personalised item photos cost CNY 2 each in the retained article. Intake QC’s included count is not established.
Read the detailed guide →Which divisor is used for volumetric weight?
5000, 6000, 7000 or 8000
set by the logistics provider, not the agent
Kakobuy help centre, article 26
For a route using volumetric billing, compare packed actual kg with L × W × H in cm divided by its divisor. Actual-weight-only routes also exist. Minimum weights and rounding can change the billed figure; item net weights exclude packaging.
Read the detailed guide →How long do I have to report a damaged or short parcel?
Two separate actions
carrier within 2 days; support within 72 hours
two clauses in the same Kakobuy help article, read October 2026
The signing guidance describes reporting to the local carrier within two days and reporting loss or damage to support within 72 hours. These involve different recipients. Preserve packaging, labels, sealing tape, photos and any carrier report, and follow both applicable processes.
Read the detailed guide →When was Kakobuy founded?
Not established
compared across the operator's own footer and help archive, October 2026
A profile date, footer copyright year and help-article date are different kinds of evidence. None alone establishes a founding year, so this guide does not turn them into competing founding-date claims.
Read the detailed guide →Where is the warehouse?
Xiamen
stated in three help articles, none of them about the warehouse
Kakobuy help centre, articles 52, 82 and 95
The city is written into articles about seller dispatch and parcel forwarding, which is why it is easy to miss. The full street address still only appears in your own account once an order exists, and that is the one to give a seller.
Read the detailed guide →