SpreadsheetKakobuy Spreadsheet help: who to ask, what the jargon means, what gets asked most
Contact channels, a practical glossary and twelve common questions. Check the right order or parcel record before contacting support.
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Reaching a human
Live chat runs 9am to 6:30pm, Monday to Friday (BST). Outside those hours email is the realistic channel. The service address is [email protected]; the business address is for cooperation enquiries and is the wrong place to send an order problem.
Two legal entities appear on the operator's own pages, and one of them carries a company number you can look up. That is more than many agents publish, and it is the single most checkable fact about the company.
| Entity | Detail | Where it is printed |
|---|---|---|
| EVERYDAY GO INC | 1500 N Grant St #11646, Denver, CO 80203, US | the About page and the contact page |
| ANXIN SHOPPING CO., LTD | company number 16947583, 37 Croydon Road, Beckenham, BR3 4AB, United Kingdom | the contact page and the privacy policy |
The jargon, defined against this operator's own pages
Community shorthand and operator terminology are not the same vocabulary, and mixing them is how people end up expecting a service that was never offered. Batch grades in particular are seller and community language: this operator publishes no batch grading of any kind.
| Term | What it means here |
|---|---|
| QC | Quality check. Here it means the warehouse photographs of your item, taken against an appearance-only scope. |
| W2C | Where to cop. Community shorthand for a link to a specific product. |
| GL and RL | Green light and red light. Community shorthand for whether a batch is considered acceptable. Neither is an official grading from this operator, and the operator publishes no batch grades. |
| Batch | A seller's production run of a given item. Sellers name them; the agent does not verify the naming. |
| Haul | One consolidated parcel containing several orders. |
| Stock-in | The moment the warehouse records your item as received. Normal storage names In storage; the eligible 120-hour return window names Stocked in. Check each actual deadline, as the sources do not establish that every status label is interchangeable. |
| Volumetric weight | Length by width by height in centimetres divided by the route's divisor, compared with packed actual weight on routes using volumetric billing. Other routes may charge actual weight; minimums and rounding still apply. |
| Duty-free line | A route where the operator states taxes are included and it handles declaration. Not the same as a route being untaxed in your country by law. |
Questions that keep coming back
How long will the warehouse hold my items for free?
100 days from the moment the status turns to in storage, with a reminder email at 90 days. Parcels that arrived without a matching order get 60 days instead, counted from signed for, and the operator states no reminder is possible for those. Arrange any paid extension before expiry; the retained CNY 10 per order per 30-day extension and a mentioned cooling-off period do not create extra free storage.
Is there really no service fee?
Yes, and it was independently confirmed at zero in October 2026. Currency conversion still affects the total: the retained independent sample observed an 8.5% difference from the mid-market rate in October 2026. Check your actual payable amount.
What does the free quality check actually look at?
Appearance: model, style and size. It does not open sealed packaging, uses limited appearance checks for other categories, and explicitly excludes authenticity, function and quality on electronics.
How many QC photos do I get?
Not established in the retained official sources. Paid add-ons for extra and personalised photographs do have published prices. Ask support before paying for an add-on.
Why is the cheapest shipping line unavailable to me?
Several lines carry a minimum parcel weight, for example 2000 g on two of the US options and 5001 g on one UK option. Below that floor the line is greyed out in the estimator.
What happens with EU customs now?
The operator’s 23 June 2026 notice described a EUR 3 per parcel arrangement with a withdrawal clause. Confirm today’s route and checkout terms; this dated notice does not establish current customs law.
Can I cancel after paying?
It depends on the status, and for third-party platform links submitted through the manual form the operator states that refunds, cancellations and mid-process modifications are not supported once payment is complete.
Something arrived damaged. What is the window?
Eligible returns and exchanges have a 120-hour window from Stocked in under the retained policy, subject to the seller, item and service conditions. Photograph the goods and the packing before anything else, because that is what support asks for first.
The parcel arrived damaged at my door. What do I do first?
Inspect in front of the courier before signing, and note the problem on the receipt or refuse the delivery. If it was already signed for, keep the outer box including the sealing tape and contact support with photographs. The guidance describes reporting to the local carrier within two days and to support within 72 hours. These are separate recipients and actions; follow both applicable processes.
Can I get money back out of my balance?
Refunds go back by the original method to the original account, and the handling fee is borne by the user. A top-up has to be at least two days old before a refund can be requested. Refunds of bank remittances need identity verification first, which the operator describes as 2 to 3 days of processing after review.
What is the difference between the buying service and forwarding?
Buying means the operator purchases on your behalf and the total includes the commodity cost. Forwarding means you bought it yourself and only the international leg, packaging and any optional services are charged. Goods from both routes can be combined into one parcel once they are in the warehouse.
I ordered a carton from 1688 and the count inside was wrong.
The operator publishes that it counts the number of boxes and does not guarantee the number of pieces inside each box. Its stated role in that situation is to coordinate between you and the seller. Check minimum order quantities before submitting, because an order that does not meet them is not valid and has to be cancelled and placed again.